Support
Get help with MX VPN — answers to common questions and direct contact with our team.
Most questions are answered below. If yours is not, write to us — we reply in English, Russian, and Turkish.
Contact us
We typically reply within 24 hours.
Frequently asked questions
Is MX VPN really free?
Yes. The free tier gives you 100 MB of data every day at full encryption, with no card required. You can earn additional data by watching optional rewarded ads. Premium removes the daily limit and the ads — we grant it for free, for things like inviting friends or regular use. There is nothing to buy anywhere in the app.
Do you keep logs of what I do?
No. We keep no record of the sites you open, the content you send, or the addresses you connect to. We do store the minimum needed to run an account — your account identifier, plan, and a data-volume counter. The full breakdown is on our "What we store" page.
How many devices can I use?
Premium — which we grant for free — covers 1 device at a time. You can sign in on a different device, but only one active connection is permitted per account.
The connection is slow or keeps dropping. What can I do?
Try a different server location in the app, switch between Wi-Fi and mobile data, and make sure you are on the latest version. If the problem persists, message us with your app version and rough location and we will look into it.
How do I delete my account?
You can delete your account from Profile inside the app, or request deletion by email. Full instructions are on our account deletion page.
Which platforms do you support?
MX VPN is available on Android today. An iOS version is in development.